Job Information

Abbott Procedure Specialist – Electrophysiology (Edmonton) in Alberta, Alberta

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Status : Regular, Full Time

Territory : Edmonton

Responsibilities :

  • The EP Procedure Specialist is primarily responsible for assisting customers with Advanced Mapping procedures in Electrophysiology. In addition, providing clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to assist with developing business strategies and growth, while serving as a technical conduit between customers and Abbott.

  • Within the limit of company policies, procedures, programs and budgets, the EP Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth:

  • Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed in-house training and experience gained in EP Labs. Maintains expert knowledge and consults on technical and clinical advancements. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness.

  • EnSite Velocity/Precision Case Support: Support EnSite NavX Contact Mapping cases.

  • Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Work with sales team to develop long term relationships and business growth

  • Attend EP procedures involving Abbott products (including ICE, EPWorkMate/Claris) with an emphasis on advanced mapping and assist by facilitating proper and safe use of products, and thorough collaborative problem solving, to optimize outcomes.

  • Coordinates clinical evaluation of products under Limited Market Release Authorization (LMRA).

  • Provide educational services to medical staff and Allied Health Professionals, on subjects related to Electrophysiology and the EnSite System, Electrophysiology Products (Diagnostic, Therapeutic catheters and tools such as Steerable Sheaths and Introducers).

  • Provide training on products, procedures, and applications to Abbott staff when required.

  • Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products).

  • Attend and provide direction during evaluation of Abbott EP products to first-time users.

  • Work closely with the Territory Managers to drive business opportunities and sales growth.

  • Maintain expert status and continuing clinical and technical proficiency in advanced EP mapping, and ICE technologies. Product expertise should go beyond features and benefits, focusing also on design, development, clinical application and competitive positioning. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.

  • Maintain proficiency in EP/ICE procedures.

  • Obtain Abbott Company certification in Abbott EP technologies.

  • Assist with Regional/National activities such as: timely Product Experience Report submissions; inventory consignment counts and inventory management.

  • Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand.

  • Be flexible with travel within Canada for case support, training and meetings (both regional and national).

  • In case the employee is being made aware of an event of complaint in relation to a product distributed by Abbott, said employee shall report this in compliance with the SOP 87600 on Product Experience Reports through EPIQ tracking system.

Required Education and Experience:

  • College Degree Required, 3 years technical degree.

  • 1 to 3 years of experience in a related field.

Required Skills and Abilities:

  • Driver’s License and willingness to travel up to 60% of the time in the assigned territory.

  • Excellent written and verbal communication skills. French an asset.

  • Ability to influence, approachable, ability to build credibility with customers as a knowledgeable resource.

  • Ability to deal with ambiguity.

  • Excellent problem solving and organizational skills.

  • Demonstrated ability to work in a team environment is key.

  • Demonstrated verbal and written communication, interpersonal and presentation skills.

  • Must be able to perform intermediate level arithmetic calculations, including ratios, rates and percentages; draw and interpret graphs; apply the principles of rational systems to solve practical problems; effectively deal with a variety of tangible variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, diagrammatic or schedule form.

  • Occasional weekend travel may be required for meetings and case support.

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An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email